COLLECTION AND USE OF INFORMATION
We collect information from our users in a number of different ways, as detailed below. The information we collect depends on what you do when you visit our Site. Please note that we do not collect personally-identifying information about you, including your name, email address, telephone number, mailing or residential address, title, birth date, gender, occupation, company you work for and other similar information when you visit our Site, unless you choose to provide such information to us by registering with us, ordering from us, setting up an account, and/or contacting us regarding the Site or our goods and services. If at any time you do provide us with such information, we will collect it.
You may provide information through optional and voluntary submissions. These voluntary submissions including information necessary to create an account with the Site or to place orders through the Site. Visitors also provide information on our Site to contact us to get further information about the Site, our products, and/or other information.
Log Files and Analytical Information
For each visitor to our Website, we automatically gather certain information and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We collect and store this information on an individual basis and in aggregate, or combined, form. We also collect both user-specific and aggregate information on what pages visitors access or visit. We use this information to analyze trends, to administer the site, to track users' movements around the site, and to gather demographic information about our user base as a whole. We also use this information to improve the content of our web pages, and to customize the content and layout of our pages. All of this is done with the intention of making our Site more useful to visitors. We do not correlate this information with data about individual users.
From time to time, we may provide you the opportunity to participate in surveys or contests on the Website, or to participate in other voluntary activities through the site. We may request personally-identifying information from you, along with other information, in order for you to participate. Participation in these activities is completely voluntary; therefore, you can elect not to disclosure your personal information by not participating in the activity.
We use the information we collect through these activities to monitor the interests and attitudes of visitors to our site, to ensure that our site provides information that is relevant and helpful, to contact activity participants, and to carry out the activity.
Use of the Information
We will use personally-identifying information in connection with the purpose for which you provided it (e.g., to contact you with a response to a request for information or consideration, conduct a transaction, enable a subscription, etc.). We will also use your information to personalize the content you view and to better understand how you use the website in order to improve the services this website provides.
We may also use this information to send you information on products, services, special offers and promotions in which you might have an interest. The means by which we will use to contact you with this information will depend on the type of information you have provided. For example, if you provide us with your email address, you may receive periodic promotional emails from us. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services.
If you do not wish to receive special offers and other promotional information from us, you may opt out of receiving such communications, as discussed below.
We use session cookies to make it easier for you to navigate our Site. We use session cookies to record session information, such as which web pages a user has visited, and to track user activity on the Site. Session cookies expire when you close your browser.
We use persistent cookies to track and target the interests of our users to enhance the experience on our Site. Persistent cookies remain on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your browser's "help" file.
Use of Personally-Identifying Information by Third Parties
As a general rule, we will not disclose any of your personal information except to our affiliated companies and/or when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it, or under the circumstances described below. The following describes some of the ways in which your information may be disclosed.
We share aggregated demographic information about our user base with our agents, including agencies or third-party vendors used to aggregate demographic information, provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We do not link this aggregate user data with personally-identifying information.
We do not rent or sell email addresses, postal addresses or telephone contact information to third parties, or otherwise share any personally-identifying information we collect, with any third parties (other than our affiliated entities) except as set forth below.
We reserve the right to transfer personally-identifying information to a third party in conjunction with the sale or similar transfer of DermaTera™ and/or its assets.
We reserve the right to transfer personally-identifying information to a third party as required by law or when we believe that disclosure is necessary to protect our rights, to comply with a court order or other legal process, and otherwise to cooperate with authorities in connection with investigations of crimes or other wrongdoing.
If we do share personally-identifying information with an entity working on our behalf, we will employ commercially-appropriate procedures to help ensure that the disclosed information is used only for authorized purposes by authorized persons, and that safeguards are in place to help maintain the security, integrity and privacy of the information.
You may opt out of having your information shared with entities working on our behalf, as discussed below. However, should you do so, you should be aware that we may not thereafter be able to provide you with our full range of services.
OPT OUT PROCEDURES
If you do not wish to receive promotional emails from us, please let us know by using the opt-out response device that can be found at the bottom of every email we deliver or by emailing us at [email protected] To help us process your request, please include sufficient information for us to identify you in our records (your email address will suffice). Please allow a reasonable time for us to process your request.
If you do not wish for us to share your personally-identifying information with any third parties working on our behalf to serve our customers, please let us know by sending your request to [email protected] To help us process your request, please provide sufficient information to allow us to identify you in our records. Please allow a reasonable time for us to process your request.
Please note that, although you can opt not to receive promotional messages, we reserve the right to send you informational email messages about any user account you establish on this Website or administrative notices regarding the site, as permitted under the CAN-SPAM Act (15 U.S.C. 7701 et seq.).
Upon request we provide Site visitors with access to their own personally-identifying contact information (e.g., name, address, phone number) that we maintain about them. You can access this information by sending your request to: [email protected] . To help us process your request, please provide sufficient information to allow us to identify you in our records.
We reserve the right to ask for information verifying your identity prior to disclosing any information to you. Should we ask for verification, the information you provide to verify your identify will be used only for that purpose, and all copies of this information in our possession will be destroyed when the process is complete.
We also offer visitors the opportunity to have inaccuracies corrected in all information we maintain about them. Contact us at [email protected] . To help us process your request, please provide sufficient information to allow us to identify you in our records.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it, and to guard that information against loss, misuse or alteration. When you enter sensitive and/or personally-identifying information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
Please note, however, that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we use commercially-reasonable means to protect your personal information, we cannot guarantee its absolute security.
We do not offer our goods and services or promote our Site to, nor do we intentionally collect or retain personal information from, children who are younger than 13 years of age. Visitors to the Site are cautioned, however, that the collection of personal information submitted in an e-mail or through the Site will be treated as though it was submitted by an adult, and may, unless exempted from access by Federal or State law, be subject to public access. If you believe your child may have submitted information to us or the Site without indicating their actual age and would like it removed, please contact us at [email protected] and we will delete it immediately.
Third Party Sites
From time to time, this Website may link you to other sites ("Linked Sites") that are not owned by us. We do not control the collection or use of any information, including personally-identifying information, which occurs during your visit to the Linked Sites. Further, we make no representations about the privacy policies or practices of the Linked Sites, and we are not responsible for the privacy practices of these Linked Sites.
Be careful of disclosing any of your personally identifiable information when leaving our Site. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personally identifiable information.
Questions and Notification of Changes
Billing & Customer Support:
We welcome all support inquires by the following methods:
Toll Free: 1-866-460-4534
Email: [email protected]
Call Customer Service Toll Free at 1-866-460-4534 Our operators are standing by to assist you 24/7 Monday through Sunday.
We reserve the right to change, modify, add, or remove portions of this Policy at any time and without prior notice, and any changes will become effective immediately upon being posted unless we advise you otherwise.